{{ customer.first_name }}'s

{{ store.company }} Account

{{ customer.id }}
Next Steps

Action Required!

We are missing information that is required in order to complete your payment.
Resolve

Action Required!

We are missing information that is required in order to close your order.
Resolve

Action Required!

Please complete and sign the required documents in order to proceed.
Resolve

Action Required!

Please complete and sign the “{{ document.document_type.title }}” document in order to proceed.
Complete

Action Required!

{{customer.first_name}}, thank you for accepting your offer.

For security purposes, we need to further verify your identity. Please click the "Verify" button to answer your identity questions OR you may upload a copy of your ID using the “Upload” button within your document section below.

Your identity must be confirmed for your payment to be initiated. If you need assistance, please call {{ store.phone }}, our customer service agents would be happy to assist you with this matter. We are sorry for the inconvenience.

Verify

Action Required!

{{customer.first_name}}, thank you for accepting your offer.

For security purposes, we need to further verify your identity. Please call {{ store.phone }} for assistance, OR you may upload a copy of your ID using the “Upload” button within your document section below. Your identity must be confirmed for your payment to be initiated. We are sorry for the inconvenience.

Action Required Before Offer Can be Accepted!

Please contact Customer Service at {{ store.phone }} to discuss your order. Thank you.

Action Required Before Order Can Proceed!

Please contact Customer Service at {{ store.phone }} to discuss your order. Thank you.

Appraisal Kits

{{ order.id }}
{{ order.created | medium_date }}
Current Kit

Order Created

Access Your {{ order.shipping_provider }} Label
(Instructions Included)

Kit In-Transit

Your Appraisal Kit was received and scanned by {{ order.shipping_provider }}.
Track Package

Order Received

Evaluating Items

Offer Ready

{{ offer.latest_offer_total | currency }}

View My Offer

Missing Information for Payment

{{ offer.latest_offer_total | currency }}

Missing Information

Payment Initiated

{{ offer.latest_offer_total | currency }}

{{ customer.payment_method }}

Offer Declined

Your offer has been declined. Your return will be processed in the next 1 -2 business days.

{{ offer.latest_offer_total | currency }}

View My Offer

Items Returned

{{ order.date_reverse_ship | medium_date }}
Date Items Returned
Track Package

Order Complete

{{ offer.latest_offer_total | currency }}

View Completed Appraisal Kits

Personal Information

{{ full_name }}

{{ customer.address1 }}
{{ customer.address2 }}
{{ customer.city }}, {{ customer.state }} {{ customer.zip }}
We see that you are using a P.O. Box or business location as your address. Please update this information with your physical address in order to get paid.
{{ formatPhoneNumber(customer.phone) | blank_val }}
{{ customer.email | blank_val }}
*********
{{ customer.dob | medium_date | blank_val }}
{{ customer.identification_type }}
{{ customer.identification_state | id_state_full_name | blank_val }}
{{ customer.identification_country | country_full_name | blank_val }}
{{ customer.identification_number | blank_val }}
{{ customer.payment_method }}
{{ customer.bank_routing_number | blank_val }}
{{ customer.bank_account_number | mask(4) | blank_val }}
{{ customer.paypal_email | blank_val }}

{{ validationErrors.first('customerData[password]') }}
{{ validationErrors.first('customerData[password_confirm]') }}
* Valid United States Passports Only Please
{{ bank.bank_name }}
{{ bank.bank_city }}, {{ bank.bank_state }}, {{ bank.bank_zip }}

Documents

{{ order.created | medium_date }}
Current Kit
View All

Thank you for referring your friend!

Your friend {{friend_name}} has been invited to {{store.company}} and will be notified by email.

Refer Your Friends and Get a Cash Bonus!

Refer your friends to {{store.company}} and receive a bonus check when they sell us their items. When your friends request a kit using your unique referral link, we'll track their order and pay you a bonus.

{{refer_a_friend_error}}


Action Required!

We are missing information that is required in order to complete your payment.
Resolve

Action Required!

We are missing information that is required in order to close your order.
Resolve

Action Required!

Please complete and sign the required documents in order to proceed.
Resolve

Action Required!

Please complete and sign the “{{ document.document_type.title }}” document in order to proceed.
Complete

Action Required!

{{customer.first_name}}, thank you for accepting your offer.

For security purposes, we need to further verify your identity. Please click the "Verify" button to answer your identity questions OR you may upload a copy of your ID using the “Upload” button within your document section below.

Your identity must be confirmed for your payment to be initiated. If you need assistance, please call {{ store.phone }}, our customer service agents would be happy to assist you with this matter. We are sorry for the inconvenience.

Verify

Action Required!

{{customer.first_name}}, thank you for accepting your offer.

For security purposes, we need to further verify your identity. Please call {{ store.phone }} for assistance, OR you may upload a copy of your ID using the “Upload” button within your document section below. Your identity must be confirmed for your payment to be initiated. We are sorry for the inconvenience.

Action Required Before Offer Can be Accepted!

Please contact Customer Service at {{ store.phone }} to discuss your order. Thank you.

Action Required Before Order Can Proceed!

Please contact Customer Service at {{ store.phone }} to discuss your order. Thank you.

Your Offer

{{ customer.first_name }}, thank you again for choosing {{ store.company }}. Our experienced appraisers have evaluated your items. We regret to inform you, we were not able to find any precious metal in the materials you sent. When appraising your items we typically look for gold that is 10 karats or more, 92.5% pure silver, and at least 75% pure platinum. Anything less we consider costume jewelry, which when dealing with a refiner of precious metals, has no value. As a one-time customer appreciation, we are willing to offer you $5 for your items.

We understand these items may contain sentimental value to you, so if you would like them returned, please select the “I want my items back” button below and we will happily send them back free of charge. If you would like to accept our one-time $5 payment, click “Accept My Offer” below.

Offer: ${{ offer.offer_total | currency('') }}
Bonus: ${{ offer.bonus_amount | currency('') }}
{{ order.payment_method }} Fee: ${{ offer.fees | currency('') }}
Offer Total: ${{ offer.latest_offer_total | currency('') }}

Please confirm or update your payment method.

{{ bank.bank_name }}
Accept My Offer!
I want my items back

Please note that you will be responsible for any third party transaction fees relating to PayPal payments. It is your responsibility to determine and accept any such third-party fees prior to accepting your offer.

If you have any questions about your offer or would like your items returned, please call us during normal business hours at {{ store.zero_value_phone }} or email us at appraisals@{{ store.domain }}.

If you have questions about your offer or would like your items returned please call us during normal business hours, Mon-Fri 8AM - 6PM EST, at {{ store.zero_value_phone }}.

If you have questions about your offer or would like your items returned please call us during normal business hours, Mon-Fri 8AM - 6PM EST, at {{ store.appraisal_phone }}.

If we don't hear from you, we will initiate payment after 15 business days as a convenience to you.

{{ customer.first_name }}, thank you again for giving us a chance to evaluate your items.

Within the next 24 hours your return will be processed and you will receive an email with your return tracking information. To continue, please confirm your return address in the space provided below. You can expect to receive your items in the mail within 3-5 business days. If you have any questions, please call us at {{ store.phone }}.

{{ customer.first_name }}, thank you again for giving us a chance to evaluate your items.

You have decided you don’t want your items back. If this is an error, please call us immediately at {{ store.appraisal_phone }}.

Your items are being processed for return. If you have any questions, please call us at {{ store.appraisal_phone }}.


Return to your Dashboard

Congratulations {{ customer.first_name }}, your money is on the way!


Thank you for choosing {{ store.company }}!

Your payment is currently being processed. If you have any questions please call us at {{ store.appraisal_phone }}.


Thank you for referring your friend!

Your friend {{friend_name}} has been invited to {{store.company}} and will be notified by email.

Refer Your Friends and Get a Cash Bonus!

Refer your friends to {{store.company}} and receive a bonus check when they sell us their items. When your friends request a kit using your unique referral link, we'll track their order and pay you a bonus.

{{refer_a_friend_error}}


Send in more gold today and get a 5% bonus applied to your offer!

Get My New Appraisal Kit
† As a courtesy, you will receive a $5 bonus that will be applied to your current accepted offer. Limit of two bonus offers per customer. Terms & Conditions apply.